Terms & Conditions
eBassGuitar and the corresponding website https://ebassguitar.com/ are owned and operated by Music, Marketing & Media Ltd, Company number 12827195, of The Counting House, High Street, Tring, Herts, HP23 5TE, UK.
You agree to be automatically bound by these terms and conditions, including our privacy policy whenever you use this website. Our terms and conditions, together with our privacy policy will be collectively referred to as ‘terms’ in this agreement. These terms together with our privacy policy form the entire agreement between us in respect of your use of this website. We encourage you to carefully read and understand these terms before using the website or any of our services. If you disagree with our terms, your remedy is to stop using our website and the connected services.
When you see the words, ‘us’, ‘ours’, ‘we’, or ‘eBassGuitar’ this is referring to eBassGuitar as owned and operated by Music, Marketing & Media Ltd. You can contact us on the details provided below. When we refer to ‘our website’, we mean all websites, including this one, that are owned and operated by us. Our website can also include all forms of digital media and expression, such as social media pages, platforms, email communications, blogs, images or information published on our websites.
We may refer to you as ‘you’, ‘your’, ‘client’, or ‘customer’ and we mean you, the person or business using the website and any additional features.
We may periodically update our terms and you will need to regularly check here for any updates as we will not automatically notify you. The new provisions will apply from the date they are updated.
FEEDBACK & COMPLAINTS
We encourage constructive feedback to assist us to improve. Please contact us on the details listed below and we will usually respond to all inquiries within fourteen (14) business days. Please ensure you have entered our correct email address at the time of contacting us.
CONTACT US
If you have any questions about these terms please contact us at:
eBassGuitar
Address: The Counting House, High Street, Tring, Herts, HP23 5TE
Email: [email protected]
NO UNLAWFUL OR PROHIBITED USE
It is an express condition of your use of this website that you warrant you will not use this website for any purpose that is unlawful or prohibited by these terms. You may not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other party's use and enjoyment of this website. You agree you will not hack into any areas of this website that are not intentionally made available to you.
You expressly agree not to:
use the website as a lead generation tool for the benefit of your own business, or to manufacture “lists” in order to help your own business, without our prior approval
engage in any internal or external spamming, or other similar actions
engage in any unlawful or immoral acts, or acts which are in violation of these terms and conditions
decompile, reverse engineer, or try to copy or imitate this website or any underlying content
LINKS DISCLAIMER
Our website may contain links to other websites, platforms, analytic or marketing tools or services (we call these ‘linked sites’). Linked sites are not under our control, and we are not responsible for the contents of any linked site or the information they collect. We are also not responsible for any form of transmission sent or received to or from any linked sites.
Links and linked sites are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website, or any association with its operators. We do not accept any responsibility for any interaction you may have with linked sites. You agree linked sites are external to us and beyond our control and responsibility, and that you will not hold us responsible for any loss or damage incurred. It is your responsibility to check if any linked sites are suitable for you before you click on them.
PROMOTED SERVICES DISCLAIMER
If we promote third-party products or services via our website it is because they have provided sponsorship, donations, or supported us in some way. You must exercise your own judgment based upon your own personal circumstances before purchasing third-party products or services.
WEBSITE DISCLAIMER
We provide this website for educational purposes, enjoyment and personal development reasons.
You acknowledge and agree to use our website at your own risk. No guarantee or warranty applies in connection with the use of our website, except implied by any applicable Consumer Law.
Services displayed on our website are subject to availability and may change without notice. Your musical ability may influence any benefits you receive for undertaking any of our courses or the coaching we provide. We do not guarantee any outcomes or abilities achieved (if any) from completion of any of our courses.
We may give referrals or introduce you to a third-party service provider, however we do not endorse or provide recommendations about the suitability, reliability, availability, timeliness or accuracy of any other services. You will need to exercise your own judgement whether those services are suitable for you.
Whilst all care is taken, we cannot guarantee the accuracy of the content, including third-party content, of our website. If we become aware of any inaccuracies in our content, we may remove it at our discretion.
Please ensure you have entered your correct contact details as eBassGuitar will not be held responsible for any typographical errors in your contact details made by you at the time of purchasing or downloading our products and memberships. If you have to contact us at any time, please confirm you have correctly entered the download details we have provided to you.
This disclaimer applies to the fullest extent permitted by law and survives any termination or expiration of your use of our website or any agreement we may have with you
Copyright, Trademarks and other Intellectual Property
Music, Media & Marketing Ltd owns the intellectual property rights in the contents of this website or has express permission to use or display the material on this website.
When you provide us with your own images, film or photographs of yourself, you agree to us using these on our website. You agree to our use of your images without reward or renumeration.
You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website content in whole or in part except as expressly authorised by us in writing. Please contact us at the details listed above if you would like to request permission to reproduce any of the contents of this website.
Some images and item descriptions that appear on this website may belong to third parties. They are the responsibility of those third parties and may be subject to copyright. You must seek permission in writing from any third party before using any of their content. If you upload any images, film or photographs online that includes any content that is subject to copyright, you must seek permission from the copyright owner before using any of their intellectual property. eBassGuitar will not be liable for any copyright infringement incurred by online users of our website.
Any names of companies, products and images mentioned or displayed on this website may be the intellectual property or trademarks of their respective owners and may not be used or reproduced without their express written permission
Permission: You may access, download, or print material from the website for your personal use only, in accordance with your purchase. Sharing any materials without prior written permission is expressly prohibited. You are not permitted to use our copyright material for commercial profit of any sort. This means you cannot resell our services or copyright material without our express written permission. You agree not to change or delete any copyright or proprietary notice from materials downloaded from this website or any site accessible through this website.
Copyright Infringement
If you suspect any material that appears on our website is an infringement of any third-party intellectual property rights, please contact us in writing on our details listed above, detailing your reasons and providing sufficient information to assist us in determining the real owner of the intellectual property. If we investigate your notification and form the reasonable belief that there has been an infringement, we will remove that material from our website.
Please be aware that you may be subject to liability if you knowingly make any misrepresentations when providing information to us.
Testimonials
You agree that if you provide your testimonial to us, you grant us permission to use it on our website and in our promotional materials, including any advertising campaigns. You may or may not receive any reward or remuneration from us for providing us with your testimonial.
Security
Security is important to us at eBassGuitar and we will make every effort to maintain the security of our website. Unfortunately however we cannot guarantee the security of the website, our courses or records, or your content. We cannot guarantee the security of our online portal, systems or records of your data, or the online portal remaining error-free at all times.
We disclaim all liability for any computer virus or technological problems that we do not intentionally cause or that is beyond our control. We do not warrant that our online portal is free from viruses, malware or similar damaging code. You are encouraged to install and maintain the latest update of security software on your computer or device before using our website or downloading any of our content or materials.
Continuous accessibility to the website is dependent upon third party services. As a result, the website may be inaccessible from time to time. Access to coaching and the online portal may be dependent on your internet connection and download speed, which is outside our control.
Limitation of Liability
We will not be held liable for any loss or damages whatsoever arising, as a result of your use of this website, including loss or damage resulting from negligent acts, you may suffer as a result of using or downloading courses or material from our website in any way. This extends to and includes liability to you, or any other person or entity, and is subject to the requirements of any applicable consumer laws.
Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited, at our discretion, to:
(a) the provision of those services again;
(b) refund equal to the total amount paid by you for the particular services that are the subject of the cause of action, even if those services were provided to you without cost;
(c) repairing any fault in the services caused by us; or
(d) the payment of the cost of having to repair any fault in the services caused by us. (Please note that your inability to learn a technique is not a fault in our services.)
Neither party will be held liable for lost revenues, profits or savings, loss of opportunity or damages suffered by any person from following or applying any advice, coaching, ideas or content developed as part of our programs, nor for any indirect, exemplary, punitive, special or consequential loss or damages of any party, including third parties, even if a party has been advised or not of the possibility of that loss or damages. You agree that our total aggregate liability for any claim(s) by you relating to any program we deliver to you is limited to the amount actually paid by you to us for that program.
You agree to indemnify us and hold us harmless against loss or damages suffered by you or any other person arising from your breach of these terms and conditions.
Our limitation of liability applies to the fullest extent permitted by law and shall survive any termination or expiration of this agreement or your use of this website or the services found on this website.
EXCLUSION OF LIABILITY
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
CHANGES TO LEGAL NOTICES
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
LAW, JURISDICTION & LANGUAGE
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
LIFETIME MEMBERSHIPS
Lifetime Bass Lab PLUS Membership or BLP Lifetime means access to the Bass Lab PLUS for the lifetime of the Service. If for any reason, eBassGuitar should dissolve or cease to exist, then your access to the Service terminates.
A lifetime membership includes access to all courses we have currently made. You will also get access to all Bass Lab PLUS courses going forward. You also get access to our BLP Clubroom Forum, Live Song Workshops, Live Q&A calls & Bass Lab PLUS Backing Tracks. All assets at the time of purchase will be available going forward. You will be entitled to discounts on New Products (eg: Backing Track Albums), The Bass Vault Chart Archive, and the Accelerators & Challenges we run.
Exclusions: Access to personal coaching, new group coaching products & memberships, check in calls or any service which requires the time of an eBassGuitar Coach is not included.
BLP VIP: If you wish to become a Bass Lab PLUS VIP Student and work with one of the coaches, there are no discounts to the program if you choose to become a lifetime member.
eBassGuitar Program / Membership Terms
These terms and conditions apply to your purchase of membership to our online bass guitar membership programs.
eBassGuitar and https://ebassguitar.com/ (‘website’) are owned and operated by Music, Marketing & Media Ltd, Company number 12827195, of The Counting House, High Street, Tring, Herts, HP23 5TE, UK (referred to as ‘we’, ‘us’, ‘our’ or ‘eBassGuitar’). These terms and conditions are to be read together with our privacy policy, or Website Terms of Use any other formal written terms published on our website or written agreements between us. These documents are binding and together form our entire agreement with you.
These terms and conditions will become binding once you agree to proceed with a program, use a program or make any payment for a program. No variations to these terms and conditions will be accepted by us
- Membership Program
- eBassGuitar offers tailored online bass guitar training and coaching programs as listed on our website and provides you with a choice of membership type, depending on your level of skill and commitment to the program.
- Once you have browsed the website and made your program selection, you will be asked to provide your name, contact information, and payment details.
- One-on-One Coaching and Personalised Feedback
- If any of our programs offer one-on-one coaching, the coaching is provided online only via video conferencing. You must have access to a computer or device that supports this method of communication, and a stable internet connection. No discounts are provided if you cannot attend any of the one-on-one coaching programs for any reason.
- All unused coaching programs will expire at the termination of your membership.
- You will provide at least forty-eight (48) hours of notice if you need to reschedule a coaching session. If you need to reschedule within 48 hours of your coaching session, you will not be provided with the option of booking an alternative session time.
- Online Access
- Once you have committed to the purchase of your chosen program, we will provide you with online bass guitar membership that includes the benefits described on our website.
- We may make bass guitar supporting material and resources (materials) available to you online during the term of your membership.
- You will be provided access to these materials with a username and password at the time of registration. You agree to not share your login details with anyone.
- If you intentionally or carelessly grant access to another person, we reserve the right to cancel your online access, without refund or discount.
- If we become aware of any online misuse of your login details, we will first notify you to confirm before we suspend your access to our services.
- Your online access to these materials will end when your membership expires.
- Reference to ‘life time access’ means access to products and programs and excludes any memberships or subscription programs. This access will continue for as long as the program is offered by us and is offered online only. We will notify subscribers in writing with at least twelve (12) months’ notice if the program is no longer available.
- Please note that you only have access to our programs if you have current membership. If you have suspended your membership for any reason, you will lose access to the online customer portal, ‘Customer Hub’ for the time that your membership is suspended.
- If your account has been paused or suspended and you would like to apply for it to be reinstated, please email us at [email protected].
- Yearly memberships cannot be suspended due to the significant discount you have already received for the access to our online customer portal.
- Your Responsibilities
- You agree to:
- make payment in full by the due date;
- attend any coaching sessions as agreed, or reschedule within the 24-hour timeframe;
- provide your true and correct contact details at the time of online registration including your correct email address;
- keep your online access login and password secure and free from access to a third party;
- immediately notify us if you notice any unauthorised activity on your account or other breach of security;
- not access or use our online resources in a manner that could damage, disable, overburden, or impair our website or interfere with another party’s use and enjoyment of the online resources;
- not intentionally hack into areas of our website or online platform that is not intentionally made available to you;
- not use our programs or resources for any purpose that is unlawful, prohibited by these terms, in a way that causes damage or harm to another, or in a manner that could bring us into disrepute; and
- give at least 30 days’ written notice if you would like to cancel your membership.
- You agree to:
- Fees and Payment
- You agree to make payment in full for your chosen membership program, either by monthly installments or a yearly payment upfront.
- You understand that you can cancel at any time, with 30 days written notice.
- Payment is to be made by the agreed processing facilities, such as direct deposit or PayPal and paid in advance of your membership. This means that if you are on a monthly membership, you have paid a month in advance before you are able to access our program. If you are on a yearly membership program, you have paid your yearly membership fees in full before you can access the program and its benefits.
- If you have any problems with your payments, you should contact our support team on [email protected].
- If you are on a monthly membership and you are in arrears with your payments, your services and your access to the online membership portal, ‘Customer Hub’, will be suspended until your payment is received in full.
- If your payment is dishonoured for any reason, you will be liable for the dishonour fees or any additional bank fees incurred by us from your failure to pay. If any money remains unpaid, you will also be liable for any costs and disbursements that we incur in pursuing the outstanding debt amount. This includes legal costs on a solicitor-and-own-client basis, as well as debt collection costs, to the fullest extent possible under the applicable legislation.
- Refund policy
- We will provide you a refund if you change your mind within the first 30 days of your membership.
- If you want to cancel your membership and it has been greater than 30 days since your purchase, we will not provide a refund. Your membership will end at the expiration of your subscription term.
- Cancellation
- Your access to coaching and to the online portal will expire at the end of the term. ©
- We reserve the right to cancel, suspend or change your access to the online portal at any time without notice if we believe that you have failed to comply with these terms and conditions. We will not provide a refund if your access to the online portal is cancelled for non-compliance. In no event will we be liable for any loss or damage as a result of cancelling your access to the online portal.
- If you would like to cancel or amend your membership, please email us at [email protected]. Please ensure you have entered the email address correctly. We will not be responsible for a delay or failure to cancel your membership if there is an error in addressing your email or other details. You will be liable for payment until we have actually received notice of your cancellation.
- Intellectual Property and Copyright
- All intellectual property rights in our programs remain our property, and these terms apply in conjunction with our Website Terms of Use. When you purchase any of our products or memberships offered, you agree to all our terms. Access to the online portal does not give you any ownership rights to those program resources or any other program material.
- Your content and data
- We provide no guarantee for the security of any data you provide to us. We will not be responsible or liable for the storage, theft, deletion, correction, destruction, damage or loss of any stored data. We recommend you have a regular back-up system in place for your systems.
- Security and accessibility
- Our security and accessibility is to be read in conjunction with our Website Terms of Use.
- Third party services
- Recommendations including but not limited to third party products, programs or services (‘third party services’), are made because they are the systems we use, or because to the best of our knowledge, they are quality products or professional service providers. You must complete your own due diligence to protect yourself.
- We will not be liable or responsible for your use of third party services, or loss or damages you or any other person suffers due to the use of the third party services.
- Disclaimer
- You acknowledge that we are delivering online bass coaching programs. We cannot do the work for you. You agree to take responsibility for your own circumstances and acknowledge that the benefit you receive from the program will depend on the application of your coaching to your learning.
- You understand that it may take some members a greater commitment of time and effort than others to implement suggested changes or ideas, and that varied results may arise based on the individual’s starting point and flexibility to change.
- We make no guarantee that your objectives will be met or that your results will be consistent or improve.
- You are responsible for your own decisions, choices, actions and results when implementing the coaching. You agree that we will not be liable for any action or inaction, or for any direct or indirect result of any services that have been provided by us.
- While every care is taken, we make no representations about the suitability, reliability, availability, timeliness, completeness and accuracy of anything provided for any purpose as part of our coaching. To the maximum extent permitted by applicable law, any resources are provided "as is" without warranty or condition of any kind.
- Information provided in the program is for educational purposes only and we take no responsibility for any use made by you of the information supplied.
- You understand that our programs are not to be used as a substitute for professional advice by legal, mental, medical, financial, business, spiritual or other qualified professionals. You must seek independent professional guidance for such matters. You agree that all decisions and actions in these areas are exclusively your responsibility.
- eBassGuitar cannot be held responsible for any typographical errors, including your email address, made by you at the time of registration. Please confirm you have entered your details in correctly when you purchase any of our products and memberships.
- Limited liability and indemnity
- Our limitation of liability is to be read in conjunction with our Website Terms of Use.
- General
- Notices:
- Any required notice between the parties, including a notice of dispute, may be provided electronically in writing to the email contact details notified in the schedule, or as later notified in writing.
- Notices sent electronically are deemed to have been received on the same business day if sent prior to 4.00pm on that business day and otherwise, the next business day (where a business day is a day that is not a public holiday, Saturday or Sunday in our jurisdiction).
- Notices:
- Severability - If any of these terms and conditions are determined to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed replaced by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.
- Waiver - Any time or other indulgence granted by us will not in any way amount to a waiver of any of our rights or remedies under this agreement.
- No Relationship - We are providing services to you as an independent contractor and nothing in this agreement should be interpreted to suggest otherwise.
- Governing Law - This agreement is governed by the laws of England and Wales, United Kingdom and the parties agree to be subject to the jurisdiction of the courts of England and Wales, United Kingdom in the even.
End.
Gift Voucher Terms and Conditions
Voucher Validity: This gift voucher is valid from the date of purchase until December 31, 2024. The voucher must be redeemed within this validity period.
Delivery of Voucher: The voucher will be delivered via email within 48 hours of purchase.
Eligibility: The voucher can be purchased and redeemed by individuals of any age. However, minors should have guardian consent to access eBassGuitar services.
Use of Voucher: This voucher is applicable for any service or product offered by eBassGuitar, subject to availability.
Single Transaction Use: The voucher is valid for a single transaction only. The entire value must be redeemed in one purchase. Any unused balance will not be refunded or credited.
First-Year Membership Application: In the case of one-year memberships, this voucher is applicable only to the first year of membership. The voucher's value will not be applied to any subsequent renewal or extension of the membership beyond the initial one-year period. After the first year, standard membership rates will apply for any renewals or continued access to eBassGuitar services.
14-Day Cooling-Off Period: At eBassGuitar, we understand that you might change your mind. That's why we offer a 14-day cooling-off period for all gift voucher purchases. If you decide not to use the voucher and require a refund, you must inform us within 14 days from the date of purchase. Please note, to qualify for a refund, the voucher must not have been redeemed or used in any way. To request a refund, please contact us at [email protected] with your purchase details. Refunds will be processed in the original form of payment. After the 14-day period, all voucher sales are considered final and non-refundable.
Refund Policy for Transactions Using Gift Vouchers: If a refund is requested for a product purchased with an eBassGuitar gift voucher, please note that only the actual cash portion of the payment will be refunded. The value attributed to the gift voucher used in the transaction is non-refundable and will not be credited back. This policy ensures that while customers can receive a refund for the cash they've spent, the promotional value of the gift voucher remains a one-time use offer and is not subject to reimbursement.
Non-Transferability: The voucher is non-transferable and must be used by the person who purchased it or the person to whom it was gifted.
Non-Refundable: This voucher is non-refundable and cannot be exchanged for cash or other credits.
One Offer Per Transaction: Only one voucher, coupon, or promotional offer can be used per transaction. This voucher cannot be combined with any other promotions or discounts.
Redemption: To redeem the voucher, enter the unique code provided in the email during the checkout process on the eBassGuitar website.
Lost or Stolen Vouchers: eBassGuitar is not responsible for lost, stolen, or unauthorized use of the voucher. Such vouchers will not be replaced or refunded.
Modification of Terms: eBassGuitar reserves the right to modify these terms and conditions at any time without prior notice. However, the terms in effect at the time of your voucher purchase will apply.
Liability: ebassguitar's liability is limited to the value of the voucher. eBassGuitar is not responsible for any indirect losses.
Governing Law: These terms and conditions are governed by the laws of the jurisdiction where ebassguitar operates.
Acceptance of Terms: By purchasing or using this voucher, the holder agrees to these terms and conditions.
Contact Information: For any queries or assistance, please contact ebassguitar customer support at [email protected].
Privacy Policy
1. Introduction
eBassGuitar is owned and operated by Music, Marketing & Media Ltd, Company number 12827195, of The Counting House, High Street, Tring, Herts, HP23 5TE, UK. At eBassGuitar, we take your privacy seriously and are committed to protecting the privacy of your personal data.
Personal Data is information that, alone or in combination with other information, could be used to identify you. Your name, address or photograph, video or voice can all be considered personal data.
This Privacy Policy explains our data practices, choices available to you regarding use of, access to, or how to update and correct your personal data and other information in connection with your use of our website https://eBassGuitar.com/ and our services (referred to in this policy as services).
We are not responsible for the privacy policies or privacy practices of clients or other third parties, including YouTube or other social media platforms.
By using our services, you consent to policies and practices described in this Privacy Policy. If you disagree with any of the practices described in this Privacy Policy, you should not use our services.
2. Our Collection of your Personal Data
eBassGuitar may collect and use your personal data to deliver our services, inform you of various opportunities, and provide support, as described below (please also see the How We Use Information section below).
Personal Data That You Voluntarily Provide to Us
eBassGuitar mainly collects personal data directly from you when you first request our services, engage our services or interact with our coaches. For example, you voluntarily provide us with personal data when you purchase one of our specialised bass programs, complete a web form, call or email us directly, request a free trial of our services or engage in any of our workshops or courses.
The types of personal data that we collect vary based on the services we offer, but generally include your full name, email address, address and phone number, and other information that you voluntarily give to us.
When you purchase any of our services through our website, we will collect the information that you elect to upload to your account, which may include additional personal information, such as your image, voice or video. Not all of that information will necessarily be personal information.
Information Received from Other Sources
We may also collect information that is provided, posted or uploaded by users to the eBassGuitar Instagram page, eBassGuitar Facebook Group, or the eBassGuitar YouTube Channel which may include personal information. We do not control the content that users post to our user group. You should carefully consider whether you wish to submit personal data and whether you wish to make your profile available to other users, and you should tailor any content you submit appropriately. You should also review any additional terms and conditions that may govern your use of those services.
Instagram - https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect
Facebook - https://www.facebook.com/about/basics/privacy-principles
We may receive information about you from publicly available and third-party databases or services that provide information about business, people or companies, and combine this data with information we already have about you. This may help us in our delivery of services to you, or help us to update, expand and analyse our records, identify new customers, and provide services that may be of interest to you. We use Google Workspace, which means that your social media linked profiles and other Google information may be linked to other information we hold about you.
Google - https://support.google.com/googlecloud/answer/6056650
Where you are not an existing customer or client and we have collected your information from a third party instead of directly from you, we will obtain your consent before contacting you, if required by the law of the country in which you are located.
Automatically Collected Data
As you interact on our website, we may collect information about your computer or device and visits to one or more other websites (automatically collected data) through cookies, web beacons and other technologies, Internet Protocol address (IP address) tracking/URL tracking, and other tools (collectively, tracking technologies). The types of automatically collected data collected on our website using tracking technologies include the search terms you used, new or returning user information, browser information, computer or device type, operating system, internet service provider, website usage, referring/exit pages, platform type, date/time stamp, number of clicks, and ads viewed. Please see the Tracking Technologies section below.
3. How We Use Information
We use the personal data we collect from you (unless otherwise restricted by law) to:
- Start and maintain your relationship with eBassGuitar. EU Data Subjects - This use is necessary for the performance of the contract between you and us.
- Provide support to you or for other services you have purchased from us, including operational communications about updates or changes in our services. EU Data Subjects - This use is necessary for the performance of the contract between you and us.
- Respond directly to your information requests or other inquiries. EU Data Subjects - This use is necessary to respond to or action your request.
Marketing
We also use your contact details to deliver information that we think may be of interest to you. If you do not wish to receive marketing materials, or emails from eBassGuitar you can tell us your preferences by contacting us using our details provided to you below. You may also submit a contact form through the website or unsubscribe from our marketing communications by clicking on the ‘unsubscribe’ link located on the bottom of each email we send to you.
Where required by the applicable law (for example, if you are an EU Data Subject), we will send you marketing information or notifications only with your consent, which was given at the time you provided us with the personal data. If you do not provide us with your consent to the processing of your Personal Data for this purpose, we will not send you this information, (please refer to the EU Data Subjects section below for information on your rights). For California residents, please consult the United States - California residents section below.
With your permission, we may also use the information you provide to us as a testimonial in any of our promotional materials.
Communications
If you communicate with us via email, using our web forms, or any other form of communication, we may keep the communication and the information it contains. We may use the information for business purposes, including responding to your inquiry, notifying you of eBassGuitar-related opportunities, and other marketing purposes (please read the Marketing section above for more information on our marketing practices and how to opt out or unsubscribe).
URL and IP Address
We collect information about your IP addresses and your utilisation of our website, to help us improve our website to better suit your needs. We may use information about your IP address to help diagnose problems with our server, administer our website, analyse trends, track visitor movements, and gather information that assists us in identifying your preferences, as well as other visitor preferences. We also may use your IP address to enhance our security and investigate an actual or potential security incident.
For EU Data Subjects, the way we use your information is necessary for our legitimate interests in understanding how our website and our services are being used by you, to improve your experience and ensure network and information security. For more information about what we mean by legitimate interests, and when we may process personal data for our legitimate interests, please see the EU Data Subjects section below.
Anonymised & Aggregated Data
We may also compile, anonymise and/or aggregate your personal data and other information collected about you, as described in this Privacy Policy. We may also use such anonymised and/or aggregated data for our business purposes. This includes disclosing such data to our partners, service providers, advertisers and/or other third parties for marketing or promotional purposes. This aggregate information does not identify you and we may keep this information indefinitely.
For EU Data Subjects, this use of anonymised and/or aggregated data is necessary for our legitimate interests in understanding how to improve the services we offer.
Service Data
Our contract with you governs our relationship with you, so any information we receive about you during this process, will only be used for the purposes of performing the services you agreed with us.
4. Disclosure of Information
eBassGuitar only discloses personal data that we collect in accordance with the terms in this section.
We share your personal data with third parties who provide services to us. We expressly authorise these third parties to process your personal data on our behalf, for the purpose of providing these services to us. We share your personal data with the following service providers:
Providers of payment processing and accounting, as necessary to process payment from our clients (eg. Stripe/PayPal)
Learning management systems that integrate with our platform (eg. Kleq)
Providers helping us fulfill subscription services (eg. Active Campaign)
Providers of research and analytics services, including Google Analytics
Providers of cloud computing infrastructure services (eg. Google Cloud Platform and Dropbox)
We may also disclose personal data to third parties in the following circumstances:
if you request or authorise it
when required by law – we will inform you who is requesting your data, their purpose, and if time permits, obtain your consent
the information is provided:
(a) to comply with the law
(b) to enforce an agreement we have with you
(c) to protect our rights, property or safety, or the rights, property or safety of our employees or others
(d) to investigate fraud or
(e) to respond to a government request or to lawful requests by public authorities, including to meet national security or law enforcement requirements
to address emergencies or acts of God
to address disputes, claims, or to persons holding a legal or beneficial interest
if we are involved in a merger, acquisition, financing due diligence, reorganisation, bankruptcy, receivership, sale of company assets, or transition of service to another provider, in which case your personal data and other information may be transferred to a successor or assignee.
We collect, store and process the information from our website
We store your information in the cloud and use third party providers, such as Active Campaign and Google Cloud Platform (GCP). We do not designate the country for storage of our data and your data may be stored outside your country.
The applicable data privacy and data protection laws may offer less protection than the laws in your country. By using our services, the website, or sending us your personal data, you agree to the transfer of your personal data as described in this Privacy Policy. If you do not agree to such cross-border transfers of your personal data, please do not submit it through our website.
We aim to only work with respected third-party providers who promote their intention to protect personal information and will provide a reasonable level of data protection, even if we are unable to verify that it is compliant with the EU General Data Protection Regulation for the transfer of Personal Data collected in the European Economic Area and Switzerland.
We use interfaces with social media websites or platforms that are owned and/or controlled by third parties, such as YouTube, Facebook, Instagram, LinkedIn, Twitter and others (Social Media Sites). If you are a member and choose to “like” or share information through any social media sites, the interfaces on our website may allow the social media site to connect your website visit to your personal data. Any information you share with the social media sites will be governed by the specific privacy policies and terms of service of the social media sites and not by this Privacy Policy. Before you interact with our pages on a social media site, you should review the privacy policies of that social media site.
5. How You Can Access and Change Information
We acknowledge that you have the right to access your personal data and \we will allow you to access, correct, amend, or delete any inaccurate data. If you make a request to us in writing to remove data, we will respond within a reasonable timeframe. You cannot request that your data be identified or extracted from anonymised and/or aggregated data.
Upon request, we will advise you if we hold any of your personal data. You may access, update or correct your personal data or remove it from our system by contacting us in writing as indicated under the Contact Us section below. Requests typically receive a response within thirty (30) days. If access cannot be provided within that period, we will provide you with an estimated date. If we deny access, we will explain our reasons to you at the time.
If you are an EU Data Subject, please see the EU Data Subject section below for information on your rights in relation to the Personal Data we hold about you.
6. General Provisions
Children
Our website is not intended for use by or targeted at children under 13 years of age, and we do not knowingly or intentionally collect information about children under 13. Anyone accessing our website is assumed to be over the age of 13 years or under direct parental supervision.
Conditions of Use
By using our services, you agree to the terms and conditions contained in this Privacy Policy and other terms and conditions published by us through this website or provided directly to you, collectively referred to as ‘terms’. If you do not agree to any of these terms and conditions, you should not use our services. You agree that any dispute over privacy or the terms contained in this Privacy Policy and terms will be governed by the laws of England and Wales. You also agree to arbitrate any such dispute in London, United Kingdom, and to accept any limitation on damages contained in any agreement we may have with you.
Changes to the Privacy Policy
We may update this Privacy Policy from time-to-time. We reserve the right to amend the Privacy Policy at any time, for any reason, and may do so by posting a new version online. Your continued use of our services, and/or continued provision of your personal data will be subject to the terms of the then-current Privacy Policy. We encourage you to periodically review this page for the latest update on our privacy practices. The last updated date of our Privacy Policy is listed under this policy heading for ease of reference.
7. EU Data Subjects
Scope
This section applies if you are an individual located in the European Union (EU) (EU Data Subject). For these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway and, where applicable, Switzerland.
Data Controller
eBassGuitar is the data controller for the processing of your personal data.
Your Rights
Subject to applicable law, you have the following rights in relation to your personal data:
- Right of access - If you ask us in writing for your personal data that we hold, we will give you a copy.
- Right to data portability - You have the right to obtain your personal data from us, within a reasonable time.
- Right to rectification - If your personal data is inaccurate, you are entitled to have it amended within a reasonable time.
- Right to erasure - If you ask us to delete your personal data, we will delete it within a reasonable time, provided it is no longer required by us.
- Right to restrict processing - If you ask us to restrict the processing of your personal data, we will restrict it within a reasonable time, provided it is no longer required by us.
- Right to object - You may ask us at any time to stop processing your personal data, and we will do so:
- unless we have legitimate grounds to continue, such as a contractual obligation; or
- if we are using it for direct marketing.
- Rights in relation to automated decision-making and profiling - Unless you expressly consent, you have the right to prevent the automated processing of your personal data, including profiling, and any other impact this might have upon you.
- Right to withdraw consent - You have the right to withdraw your consent at any time.
- Right to lodge a complaint with the data protection authority - If you have any concerns about the way your personal data is handled, you can report it to the authorised data protection authority in your country.
If we have shared your personal data with a third party, and you have a right identified above, wherever possible we will contact them to amend it and let you know.
You may exercise your rights by contacting us in writing using the Contact Us section below.
Legitimate Interest
Legitimate interests refer to the way we conduct and manage our interests. For example, we have a legitimate interest in processing your personal data to analyse how our websites and our products and services are being used by you, and to ensure network and information security, as described in this Privacy Policy.
When we process your personal data for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate interests do not automatically override your interests. We will consider the impact of our interests upon your interests and your consent regarding your personal data. You have the right to object, in writing, to processing your data that is based on our legitimate interests. For more information on your rights, please see Your Rights section above.
Data Transfers
Wherever possible, we prioritise partnering with respected third-party providers who choose a higher level of data protection and advise us that they take important steps to protect your personal information. This is even if we are unable to verify that it is compliant with the EU General Data Protection Regulation for the transfer of Personal Data collected in the European Economic Area and Switzerland.
Our Security Measures to Protect Your Personal Data
We are committed to taking reasonable efforts to securing your personal data information. We use a variety of security and procedures to help protect against unauthorised access of personal data. We restrict access to personal data at eBassGuitar. We will treat your personal data with the greatest respect.
We cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services. eBassGuitar has no responsibility or liability for the security of information transmitted via the internet. If you have questions about this Privacy Policy or the security of your personal data, please contact us using the Contact Us section below.
We retain your personal data for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
Inapplicability of Privacy Policies of Any Linked Websites or Other Third Parties
This Privacy Policy only addresses our use and disclosure of your personal data. We encourage you to be aware that when you go to another website you should carefully read their privacy policy.
We are responsible for the processing of personal data received from you, under each Privacy Shield Framework, and subsequently transferred to a third-party acting as an agent on our behalf. eBassGuitar complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
eBassGuitar is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concerns that we have not addressed satisfactorily, please contact our U.K.-based third-party dispute resolution provider (free of charge) at https://www.financial-ombudsman.org.uk/ . Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to binding arbitration when other dispute resolution procedures have been exhausted.
8. United States California residents
This section provides additional details about the rights of Californian consumers under the California Consumer Privacy Act (CCPA).
How We Collect, Use, and Disclose your Personal Information
The section, Our Collection of Your Personal Data describes the personal information we may have collected over the last 12 months, including the categories of sources of that information. We collect this information for the purposes described in the How We Use Information section. We share this information as described in the Disclosure of Information section.
Your CCPA Rights and Choices
As a Californian consumer and subject to certain limitations under the CCPA, you have choices regarding our use and disclosure of your personal information:
Exercising the right to know
You may request, up to twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:
- the categories and specific pieces of personal information we have collected about you
- the categories of sources from which we collected the personal information
- the business or commercial purpose for which we collected the personal information
- the categories of third parties with whom we shared the personal information
- the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.
Exercising the right to delete
You may request in writing that we delete the personal information we have collected from you, subject to certain limitations under applicable law.
Exercising the right to opt-out from a sale
We do not use, share, rent or sell your personal data for interest-based advertising, except for the services you have engaged us to do. Our website and services do not respond to Do Not Track requests.
Non-discrimination
The CCPA provides that you may not be discriminated against for exercising these rights.
9. Tracking Technologies
Together with our partners, we may use cookies and other technologies to analyse trends, administer the website, track your movements around the websites, to gather demographic information about our user base and to collect information about your browsing habits in order to make advertising relevant to you and your interests, as described below.
When you first visit our websites, you will be asked to consent to the use of cookies and similar technologies in accordance with this Policy, and if you accept, we will store cookies and similar technologies on your computer.
What Are Cookies
Cookies are pieces of data sent to your browser when you visit a website stored on your computer’s hard drive. Cookies may store user preferences and other information. For example, cookies can store your session information for easy login to a website, or your language or user interface customisation preferences or may allow websites to record your browsing activities (for example, number of page views, number of visitors, and time spent on each page).
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for a set period of time or until you delete it.
How We Use Cookies
We classify cookies in the following categories:
- Categories of Use
- Purpose
- Strictly Necessary
These cookies make it possible to link the actions of a user during a browser session to navigate around web pages, access secure areas of our website and help make the services available through our website and software functionality. Without these cookies, some basic functions of our website would not work.
For example, a session cookie is used to track a visitor’s identity during a particular session, and another cookie contains credentials to authenticate a user).
We use session cookies for authentication and authorisation purposes and to track a visitor’s identity during a particular session. Because these cookies are strictly necessary to deliver our services, users cannot refuse them.
You can block or delete these cookies by changing your browser settings.
Preferences
These cookies are used to store choices you make and your preferences regarding our services (such as your username, language or the region you are in, to enable user interface customisation). These allow us to provide enhanced, more personal features (such as enabling customer support for users, for example offering live support chat). These are not essential for using our services. However, without these cookies, certain functions may not work properly. For example, our website uses cookies to manage the display of items or content.
Our user interface customisation cookies are used to store clients’ preferences, such as grid preferences (columns, sort order, etc.) or to enable certain functions. You can block or delete these cookies by changing your browser settings.
Analytics
These cookies allow us to recognise you and count the number of times you visit and how you move around the website when using it. This helps us to improve the way our website works and makes sure you can find what you need more easily.
We use cookies from our website, Google Analytics, Google Ads, Facebook Ads, YouTube Ads and other third party providers. The information collected by Google (including your IP address) will be transmitted and stored on servers in the United States of America. Google will use this information to evaluate your use of our website, compile reports on our website activity and provide further services to us relating to our websites usage. Learn more about Google Analytics’ privacy practices, and see a copy of Google’s privacy policy, at the following link: https://support.google.com/analytics/answer/6004245?hl=en&ref_topic=2919631.
We use Analytics cookies from google, facebook pixel, active campaign, etc. on the https://ebassguitar.com/ website to analyse and evaluate the use of our sites and improve our services and features. If a user is logged in to https://ebassguitar.com/, the application also sets additional authentication cookies.
You can also prevent your data from being collected by Google Analytics on the Websites by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
You may enable various integrations which, in turn, may set additional cookies. These cookies are set and controlled by you, for website usage tracking, analytics and enabling social media features. eBassGuitar does not control the placement of those cookies. Use of those cookies is governed by your own privacy and cookie policies.
Other Technologies
We may use a tracking technique with embedded URLs to allow use of our website without cookies. Embedded URLs allow limited information to follow you but are not associated with personal data.
We use embedded pixel technologies (or pixel tags) for the purposes of identifying unique user visits (as opposed to aggregate hits) and for advertising purposes. In addition, embedded pixels or other technologies may be used in emails and our online display advertising to provide information on when the email or advertisement was opened, to track marketing campaign responsiveness.
We may use widgets, which are interactive mini-programs that run on our site to provide specific services from another company (eg. links to bookmarked sites), along with buttons or other tools that link to other companies' services (eg. a Like button). The widget, button or tool may collect and automatically send personal data, such as your email address, or other information to a third party. Cookies may also be set or used by the widgets, buttons or tools to enable them to function properly or for advertising. Information collected or used by a widget, button or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.
API data
We connect software to your YouTube Channels and uses API collected data for analysis. API collected data does not contain personal information. That data may reference a ‘point in time’ on a video displayed on your YouTube Channel and extract a snippet of that video. That ‘point in time’ of the video may contain incidental personal information not intentionally collected, which is necessary for the purpose of completing an analysis of the performance of your YouTube Channel and delivering the services to you.
Your Choices
On most web browsers, you will find a help section on the toolbar which provides a link to information about how to turn off browser cookies. Please note that if you reject cookies or disable cookies, your use of certain functions on our website may be limited.
To find out more about cookies and similar technologies, including how to see what cookies and similar technologies have been set and how to manage and delete them, visit www.allaboutcookies.org and/or or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org, and follow the opt-out instructions there.
If you access our website on your mobile device, you may not be able to control the settings for tracking technologies. If you wish to not have your information used for the purpose of serving you targeted advertisements, you may opt-out by visiting the Network Advertising Initiative’s online resources available here https://optout.networkadvertising.org/?c=1 and following the opt-out instructions there, or if located in the European Union, visit the European Interactive Digital Advertising Alliance’s Your Online Choices opt-out tools https://www.youronlinechoices.com/. By opting out of targeted advertisements, you will no longer see advertisements on our website from third-party partners that participate in the Digital Advertising Alliance. However, you may still continue to see other non-targeted advertisements on our websites.
CONTACT US
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please contact us at:
eBassGuitar
Address: The Counting House, High Street, Tring, Herts, HP23 5TE
Email: [email protected]